Remote Intake Coordinator – Healthcare Referrals

CenterWell; Sacramento (CA); Remote; USD 39.000 - 49.000; Vollzeit

Zusammenfassung

Humana, Inc. is seeking an Intake Coordinator to handle inbound calls from referral sources and potential patients, screen for home care suitability, and coordinate with clinical teams for patient transitions.

This remote position requires 40 hours per week, with training Monday–Friday 8am–5pm EST and occasional holiday coverage. Travel to Humana offices for training or meetings may be required.

Qualifikationen

• Typing speed of 40 wpm or higher.
• Proficiency with Word, Excel, Outlook, and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Aufgaben

• Receive/respond to incoming calls from referral sources or potential patients, identify patient needs and determine capabilities.
• Record outcomes of calls and follow-up as needed, identifying alternative community services when solutions aren’t available.
• Perform initial telephone screening to assess home care suitability and advise branch staff for patient transitions.
• Contact referral sources to update on referral status and coordinate with clinical teams.
• Identify payer sources, verify benefits, negotiate rates, obtain authorizations and schedule visits.
• Access account information and communicate terms to staff.
• Collaborate with Intake team and staff to resolve payor source problems.
• Monitor referral source satisfaction and communicate issues to leadership.

Kenntnisse

Typing speed 40 wpm

Microsoft Office

Healthcare delivery experience

Medical terminology knowledge

Insurance reimbursement knowledge

Data entry experience

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Humana, Inc. is seeking an Intake Coordinator to handle inbound calls from referral sources and potential patients, screen for home care suitability, and coordinate with clinical teams for patient transitions.

This remote position requires 40 hours per week, with training Monday–Friday 8am–5pm EST and occasional holiday coverage. Travel to Humana offices for training or meetings may be required.