Remote Intake Coordinator – Healthcare Referrals

CenterWell; Harrisburg (Dauphin County); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking an Intake Coordinator to handle calls from referral sources and patients, screen for home health suitability, and coordinate care with clinical staff. You will verify benefits, negotiate rates with payers, and relay information to the clinical team to ensure smooth patient transitions.

The role requires strong data entry skills, proficiency in MS Office, and healthcare experience. This is a remote, full-time position with training and occasional travel for trainings or

Qualifications

• High School Diploma or equivalent required.
• Typing speed 40 wpm or higher demonstrated.
• Proficiency with MS Office (Word, Excel, Outlook, Teams).
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology and insurance reimbursement processes preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients and identify needs.
• Record call outcomes and follow up as needed, locating alternative resources when necessary.
• Conduct initial telephone screening to assess appropriateness for home care services and relay information to the clinical team.
• Inform referral sources of status and coordinate with clinical staff for service delivery.
• Identify payer sources, verify benefits, negotiate rates, and obtain initial authorizations.
• Access account information and communicate contract terms to staff.
• Collaborate with Intake, branch staff, and patients to resolve payor source problems.
• Monitor referral source satisfaction and escalate customer service issues.

Skills

Typing 40 WPM

MS Office proficiency

3+ years healthcare experience

Medical terminology knowledge

Data entry experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Humana, Inc. is seeking an Intake Coordinator to handle calls from referral sources and patients, screen for home health suitability, and coordinate care with clinical staff. You will verify benefits, negotiate rates with payers, and relay information to the clinical team to ensure smooth patient transitions.

The role requires strong data entry skills, proficiency in MS Office, and healthcare experience. This is a remote, full-time position with training and occasional travel for trainings or