Remote Intake Coordinator - Home Health

CenterWell; Boise (ID); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. through CenterWell Home Health seeks an Intake Coordinator to manage incoming calls, screen patients for home care, and coordinate with clinical teams. You’ll verify benefits, negotiate payor details, and ensure smooth transitions for patients.

This role is remote with occasional travel for training and meetings. Requirements include a high school diploma, 40 wpm typing, and MS Office proficiency; 3+ years healthcare experience and knowledge of medical terms and insurance processes

Qualifications

• High school diploma or equivalent required.
• Typing speed of 40 wpm or higher demonstrated.
• Proficiency with MS Office (Word, Excel, Outlook, Teams).
• 3+ years in health care delivery or related field preferred.
• Knowledge of medical terminology and insurance reimbursement processes preferred.
• Data entry experience is preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients to identify needs.
• Record outcomes of calls and arrange follow-ups or alternative resources.
• Conduct initial telephone screening for home care eligibility and inform clinical staff.
• Notify referral sources of status and provide details to the clinical team.
• Identify payor sources, verify benefits, negotiate rates, and obtain authorizations.
• Access account information and convey terms to staff across departments.
• Collaborate with intake team, branches, and patients to resolve payer issues.
• Monitor referral source satisfaction and escalate customer service issues.

Skills

Typing 40 wpm

MS Office proficiency

Healthcare delivery experience

Medical terminology knowledge

Insurance reimbursement knowledge

Data entry experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Humana, Inc. through CenterWell Home Health seeks an Intake Coordinator to manage incoming calls, screen patients for home care, and coordinate with clinical teams. You’ll verify benefits, negotiate payor details, and ensure smooth transitions for patients.

This role is remote with occasional travel for training and meetings. Requirements include a high school diploma, 40 wpm typing, and MS Office proficiency; 3+ years healthcare experience and knowledge of medical terms and insurance processes