Remote Health Intake Specialist

CenterWell; Lansing (MI); Remote; USD 39.000 - 49.000; Vollzeit

Zusammenfassung

Humana, Inc. is seeking an Intake Coordinator to manage calls from referrals and patients, assess needs, and coordinate home care services. You will document outcomes, screen patients for appropriateness, and liaise with clinical teams to ensure smooth transitions.

The role requires healthcare delivery experience, knowledge of medical terminology and insurance reimbursement, and strong data-entry skills. Remote work with occasional travel and training may be involved.

Qualifikationen

• High School Diploma or equivalent.
• Typing speed of 40 wpm or higher.
• Proficiency with Word, Excel, Outlook and Teams.
• 3+ years in health care delivery or related business experience.
• Knowledge of medical terminology.
• Knowledge of insurance reimbursement process.
• Data entry experience.

Aufgaben

• Receive/respond to incoming calls from referral sources or potential patients and identify needs.
• Record outcomes of calls manually or automatically, make follow-up calls and identify alternatives.
• Perform initial telephone screening to assess suitability for home care and inform the clinical team.
• Inform referral sources of status and coordinate with clinical staff for service delivery.
• Identify payer sources, verify benefits, negotiate rates and obtain initial authorizations.
• Access account information and communicate terms to staff.
• Collaborate with Intake team, branch staff, and patients to solve payor issues.
• Monitor referral sources' satisfaction and report customer service issues.

Kenntnisse

Typing 40 wpm

MS Office (Word, Excel, Outlook, Teams

Healthcare delivery experience

Medical terminology knowledge

Insurance reimbursement knowledge

Data entry experience

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Humana, Inc. is seeking an Intake Coordinator to manage calls from referrals and patients, assess needs, and coordinate home care services. You will document outcomes, screen patients for appropriateness, and liaise with clinical teams to ensure smooth transitions.

The role requires healthcare delivery experience, knowledge of medical terminology and insurance reimbursement, and strong data-entry skills. Remote work with occasional travel and training may be involved.