Remote Intake Coordinator - Health Services

CenterWell; Saint Paul (MN); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) retirement plan

Paid time off and holidays

Job summary

Humana, Inc. is seeking an Intake Coordinator to support CenterWell Home Health. You will handle incoming referrals, perform initial screenings, and coordinate with clinical teams to ensure seamless patient transitions to home care.

The role requires strong communication, familiarity with insurance processes, and a commitment to quality patient service. Remote, full-time with occasional travel for training may be required.

Qualifications

• High School Diploma or equivalent required.
• Typing speed 40 wpm or higher demonstrated.
• Proficiency with Word, Excel, Outlook, Teams (Microsoft Office).
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients, identifying needs and assessing capacity to meet them.
• Record call outcomes manually or automatically; make follow-up calls and identify alternative community resources.
• Perform initial telephone screening to determine home care suitability and inform clinical staff of acceptance details.
• Notify referral sources about status and provide information to the clinical team.
• Identify payer sources, verify benefits, negotiate rates, obtain authorizations and assess frequency of visits.
• Access account information and communicate terms to branch and intake staff.
• Collaborate with Intake team and staff to resolve payor source issues.
• Monitor referral sources' satisfaction and escalate customer service issues as needed.

Skills

Typing speed 40 wpm

MS Office proficiency

Healthcare delivery experience

Medical terminology knowledge

Insurance reimbursement knowledge

Data entry experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Humana, Inc. is seeking an Intake Coordinator to support CenterWell Home Health. You will handle incoming referrals, perform initial screenings, and coordinate with clinical teams to ensure seamless patient transitions to home care.

The role requires strong communication, familiarity with insurance processes, and a commitment to quality patient service. Remote, full-time with occasional travel for training may be required.