Remote Intake Coordinator - Health Services

CenterWell; Cheyenne (WY); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement savings

Paid time off

Job summary

Humana, Inc. is seeking an Intake Coordinator to handle referrals, screen patients, and coordinate home health services. You will answer calls, collect information, and determine patient needs, ensuring smooth transitions to care.

The role requires proficiency with Microsoft Office, fast typing, and experience in health care. You may work remotely with occasional travel for training, and you will report to the Intake Supervisor.

Qualifications

• High School Diploma or equivalent is required.
• Typing speed of 40 WPM or higher.
• Proficiency with Word, Excel, Outlook, and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients and identify their needs.
• Record outcomes of calls manually or in an automated system and perform follow-up calls.
• Conduct initial telephone screening to determine eligibility for home care services and inform branch staff.
• Inform referral sources of referral status and coordinate with the clinical team.
• Identify payor sources, verify benefits, negotiate rates, and obtain initial authorizations.
• Access account information and communicate terms of contracts to staff.
• Work with Intake team, branch staff, and patients to resolve payor source problems.
• Monitor referral sources' satisfaction and escalate customer service issues.

Skills

Typing speed

MS Office

Healthcare experience

Medical terminology

Insurance reimbursement

Data entry

Education

High School Diploma or equivalent

Job description

Humana, Inc. is seeking an Intake Coordinator to handle referrals, screen patients, and coordinate home health services. You will answer calls, collect information, and determine patient needs, ensuring smooth transitions to care.

The role requires proficiency with Microsoft Office, fast typing, and experience in health care. You may work remotely with occasional travel for training, and you will report to the Intake Supervisor.