Remote Intake Coordinator - Healthcare Access & Payers

CenterWell; Olympia (WA); Remote; USD 39.000 - 49.000; Vollzeit

Zusammenfassung

Humana, Inc. is seeking an Intake Coordinator for a full-time remote role focused on home health intake and patient screening. You will receive referrals, perform initial screenings, document outcomes, and coordinate with the clinical team to ensure smooth transitions to home care.

Strong typing, MS Office proficiency, and healthcare experience are required. Work hours are 40 per week, Monday–Friday 9am–6pm EST, with occasional holiday coverage and travel to Humana offices as needed.

Qualifikationen

• High School Diploma or equivalent.
• Typing speed of 40 words per minute or higher.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
• 3 or more years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Aufgaben

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources, negotiate rates and obtain initial authorizations and frequency of visits from case managers.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff.

Kenntnisse

Typing 40 wpm

MS Office (Word, Excel, Outlook, Teams

Healthcare delivery experience

Medical terminology knowledge

Insurance reimbursement knowledge

Data entry

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Humana, Inc. is seeking an Intake Coordinator for a full-time remote role focused on home health intake and patient screening. You will receive referrals, perform initial screenings, document outcomes, and coordinate with the clinical team to ensure smooth transitions to home care.

Strong typing, MS Office proficiency, and healthcare experience are required. Work hours are 40 per week, Monday–Friday 9am–6pm EST, with occasional holiday coverage and travel to Humana offices as needed.