Remote Intake Coordinator - Home Health

CenterWell; Topeka (KS); Remote; USD 39.000 - 49.000; Vollzeit

Zusammenfassung

Humana, Inc. is seeking an Intake Coordinator to manage incoming calls, screen patients for home care readiness, and coordinate with clinical teams to ensure smooth transitions.

Responsibilities include identifying payer sources, verifying benefits, and communicating with referral sources. The role requires a HS diploma, 40 wpm typing, and proficiency with Microsoft Office; remote work with occasional travel and holiday coverage.

Qualifikationen

• High School Diploma or equivalent required.
• Typing speed 40 wpm or higher.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• 3+ years in health care delivery or related business experience preferred.

Aufgaben

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources (by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers.
• Establish primary payers and document conversations with payer sources.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff.

Kenntnisse

Typing speed 40 wpm

Proficiency with Microsoft Office (Wor

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Jobbeschreibung

Humana, Inc. is seeking an Intake Coordinator to manage incoming calls, screen patients for home care readiness, and coordinate with clinical teams to ensure smooth transitions.

Responsibilities include identifying payer sources, verifying benefits, and communicating with referral sources. The role requires a HS diploma, 40 wpm typing, and proficiency with Microsoft Office; remote work with occasional travel and holiday coverage.