Remote Intake Coordinator – Healthcare Access

CenterWell; Charleston (WV); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking an Intake Coordinator to join CenterWell Home Health.

You will handle incoming referrals, screen patients, coordinate with clinical staff, and help arrange home care services while ensuring payer information is accurate and up to date. The role requires a High School Diploma, a typing speed of 40 wpm, proficiency with MS Office, and 3+ years in healthcare delivery or related business experience.

Qualifications

• High School Diploma or equivalent.
• Typing speed 40+ wpm.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to calls and identify patient needs.
• Record outcomes and schedule follow-ups; identify alternative resources.
• Conduct initial telephone screening for home care suitability.
• Inform clinical team of referral status and provide details.
• Identify payer sources and obtain authorizations.
• Review account information and terms of contracts with staff.
• Collaborate with Intake, branch staff, and patients on solutions.
• Monitor referral source satisfaction and report issues.

Skills

Typing 40 wpm

MS Office

Healthcare experience

Medical terminology

Insurance reimbursement

Data entry

Education

High School Diploma or equivalent

Job description

Humana, Inc. is seeking an Intake Coordinator to join CenterWell Home Health.

You will handle incoming referrals, screen patients, coordinate with clinical staff, and help arrange home care services while ensuring payer information is accurate and up to date. The role requires a High School Diploma, a typing speed of 40 wpm, proficiency with MS Office, and 3+ years in healthcare delivery or related business experience.