Intake Coordinator

Innovive Health; Medford (MA); Remote; USD 42,000 - 64,000; Full time

Job summary

Innovive Health is seeking a highly organized Remote Intake Coordinator to support multiple states, with a focus on Colorado market. You will manage the referral lifecycle, verify eligibility, and enter data into EMR systems while ensuring HIPAA compliance.

The role is fully remote and requires excellent communication, customer service, and meticulous attention to detail to help patients access timely care across Massachusetts, Colorado, and Iowa.

Qualifications

• Associate degree or equivalent.
• 1 year of healthcare administrative, intake, scheduling, or patient services experience.
• Knowledge of medical terminology.
• Strong computer skills navigating multiple systems.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Comfort multitasking across systems in a fast-paced environment.

Responsibilities

• Manage incoming referrals, resumptions of care, and readmissions for home health services.
• Answer and direct incoming calls from patients, providers, referral sources, and healthcare facilities.
• Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial plans.
• Collect, review, and maintain patient demographic, insurance, and clinical documentation.
• Enter patient information into EMR systems and referral tracking platforms.
• Manage incoming electronic referrals, fax queues, referral platforms, and phone communications.
• Monitor referral portals and work queues for timely review and processing.
• Collaborate with clinicians, referral sources, and internal departments to facilitate admissions and continuity of care.
• Follow up with providers and facilities to obtain missing documentation and resolve issues.
• Re-verify patient eligibility and maintain accurate referral records.
• Provide professional customer service to referral sources, patients, internal teams, and healthcare partners.
• Serve as a key contact for physicians, referral partners, vendors, and internal stakeholders.
• Support departmental reporting, data tracking, and process improvement initiatives.
• Participate in team meetings, training, and ongoing education.
• Maintain HIPAA compliance and patient confidentiality.
• Perform other duties as assigned.

Skills

Healthcare administration

Customer service

Communication skills

Attention to detail

Terminology knowledge

Multitasking

Computer proficiency

Education

Associate degree or equivalent

Tools

EMR systems

Salesforce

Referral platforms

Microsoft Office (Outlook/Word/Excel)

Job description

Innovive Health is seeking a highly organized and customer-focused Remote Intake Coordinator to join our growing team. This is a multi-state position supporting Intake operations across Massachusetts, Colorado, and Iowa, with a particular focus on supporting the Colorado market.

The Intake Coordinator is responsible for managing the referral process from initial referral through admission, ensuring accurate documentation, insurance eligibility verification, and timely coordination of care. This is a technology-driven role that requires strong computer proficiency, exceptional attention to detail, and the ability to navigate multiple systems in a fast-paced healthcare environment. The ideal candidate is a proactive problem solver with excellent communication and customer service skills.

Schedule

• Sunday: 9:00 AM - 5:00 PM ET
• Monday - Thursday: 10:00 AM - 6:00 PM ET

What You'll Do

• Manage incoming referrals, resumptions of care, and readmissions for home health services.
• Answer and direct incoming calls from patients, providers, referral sources, and healthcare facilities.
• Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial insurance plans.
• Collect, review, and maintain patient demographic, insurance, and clinical documentation.
• Accurately enter patient information into electronic medical record (EMR) systems and referral tracking platforms.
• Manage incoming electronic referrals, fax queues, referral platforms, and phone communications while accurately processing referral information.
• Monitor referral portals and work queues to ensure timely review and processing of new referrals.
• Collaborate with clinicians, referral sources, and internal departments to facilitate timely patient admissions and continuity of care.
• Follow up with providers and facilities to obtain missing documentation and resolve referral-related issues.
• Re-verify patient eligibility and maintain accurate referral records.
• Provide responsive, professional customer service to referral sources, patients, internal teams, and healthcare partners.
• Serve as a key point of contact for physicians, referral partners, vendors, and internal stakeholders.
• Support departmental reporting, data tracking, and process improvement initiatives.
• Participate in team meetings, training programs, and ongoing education.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Perform other duties as assigned.

Qualifications

Required

• Associate degree or equivalent combination of education and relevant work experience.
• Minimum of 1 year of experience in a healthcare administrative, intake, scheduling, or patient services role.
• Knowledge of medical terminology.
• Strong computer skills with the ability to confidently navigate multiple systems, applications, and referral platforms throughout the day.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Must be comfortable multitasking across multiple systems and workflows in a fast-paced, high-volume environment.

Preferred

• Experience in home health, hospice, healthcare intake, or medical office administration.
• Knowledge of Medicare, Medicaid, and insurance eligibility verification processes.
• Experience working with EMR systems, referral management platforms, and Salesforce.

Why Join Innovive Health?

• Fully Remote Position
• Collaborative and supportive team environment
• Opportunity to make a direct impact on patient care
• Professional growth and development opportunities
• Competitive compensation and benefits package