Remote Intake Coordinator - Health Services & Payer Support

CenterWell; Trenton (NJ); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Remote work option

Job summary

Humana, Inc. is seeking an Intake Coordinator to join CenterWell Home Health. The role reports to the Intake Supervisor and handles calls, screenings, and payer coordination to support patient transitions to home care.

Requirements include a High School Diploma, 40 wpm typing, MS Office proficiency, and 3+ years in healthcare delivery or related experience, with knowledge of medical terminology and insurance reimbursement. Remote role with occasional travel for training.

Qualifications

• High School Diploma or equivalent required.
• Typing speed of 40 words per minute or higher.
• Proficiency with Word, Excel, Outlook and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to calls from referral sources or patients and assess needs.
• Record outcomes and perform follow-up calls; locate community resources.
• Conduct initial telephone screening for home care eligibility.
• Inform branch staff of referral status and coordinate with clinical team.
• Identify payers, verify benefits, negotiate rates and obtain authorizations.
• Access account information and relay details to staff.
• Collaborate with Intake team to resolve payor issues.
• Monitor referral source satisfaction and communicate issues up-line.

Skills

Typing 40 wpm

Microsoft Office

Healthcare experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Humana, Inc. is seeking an Intake Coordinator to join CenterWell Home Health. The role reports to the Intake Supervisor and handles calls, screenings, and payer coordination to support patient transitions to home care.

Requirements include a High School Diploma, 40 wpm typing, MS Office proficiency, and 3+ years in healthcare delivery or related experience, with knowledge of medical terminology and insurance reimbursement. Remote role with occasional travel for training.