Remote Intake Coordinator – Home Health & Payer Support

CenterWell; Salt Lake City (UT); Remote; USD 39.000 - 49.000; Vollzeit

Zusammenfassung

Humana, Inc. is seeking an Intake Coordinator to support CenterWell Home Health operations. You will handle incoming calls, assess patient needs, and coordinate with clinical teams to ensure smooth transitions to home care.

The role requires a High School Diploma, 40 wpm typing, and proficiency with MS Office. Experience in healthcare and knowledge of medical terminology are preferred. This is a remote position with some travel for training.

Qualifikationen

• High School Diploma or equivalent.
• Typing speed of 40 wpm or higher.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
• 3+ years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Aufgaben

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources.
• Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources, negotiate rates and obtain initial authorizations and frequency of visits from case managers.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff.

Kenntnisse

Typing 40 wpm

MS Office proficiency

Medical terminology knowledge

Ausbildung

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Teams

Jobbeschreibung

Humana, Inc. is seeking an Intake Coordinator to support CenterWell Home Health operations. You will handle incoming calls, assess patient needs, and coordinate with clinical teams to ensure smooth transitions to home care.

The role requires a High School Diploma, 40 wpm typing, and proficiency with MS Office. Experience in healthcare and knowledge of medical terminology are preferred. This is a remote position with some travel for training.