Remote Intake Coordinator: Care Access & Payor Liaison

CenterWell; Denver (CO); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Humana, Inc. is hiring an Intake Coordinator to join CenterWell Home Health's caring team. You will handle referrals, assess patient needs, and coordinate transitions to home care, reporting to the Intake Supervisor.

Ideal candidates have a high school diploma, typing 40 WPM, MS Office proficiency, and 3+ years in health care delivery. The role is full-time with 40 hours weekly, Monday–Friday 9am–6pm EST, with occasional holiday and travel requirements.

Qualifications

• High School Diploma or equivalent.
• Typing speed of 40 words per minute or higher.
• Proficiency with Microsoft Word, Excel, Outlook, and Teams.
• 3 or more years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive and respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls and perform follow-up or refer to resources.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources.
• Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Identify potential payer sources, verify benefits with payer sources, negotiate rates and obtain initial authorizations.
• Access account information and communicate terms of contracts to staff.
• Work with Intake team, branch staff, and patients to identify payor solutions.
• Monitor referral sources' satisfaction levels and escalate customer service issues.

Skills

Typing speed 40 wpm

MS Office proficiency

Healthcare experience

Medical terminology

Insurance reimbursement knowledge

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Humana, Inc. is hiring an Intake Coordinator to join CenterWell Home Health's caring team. You will handle referrals, assess patient needs, and coordinate transitions to home care, reporting to the Intake Supervisor.

Ideal candidates have a high school diploma, typing 40 WPM, MS Office proficiency, and 3+ years in health care delivery. The role is full-time with 40 hours weekly, Monday–Friday 9am–6pm EST, with occasional holiday and travel requirements.