Remote Intake Coordinator: Patient Access & Care

CenterWell; Honolulu (HI); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. is seeking an Intake Coordinator to join CenterWell Home Health. You will handle incoming calls, assess patient needs, and coordinate with clinical teams to ensure smooth transitions to home care.

Requires HS diploma, 40 WPM typing, proficiency in Word/Excel/Outlook/Teams, and 3+ years in healthcare delivery. Remote-friendly role with occasional travel and Florida background screening considerations.

Qualifications

• High School Diploma or equivalent
• Typing speed 40 words per minute or higher
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams
• 3 or more years in health care delivery or related business experience preferred
• Knowledge of medical terminology preferred
• Knowledge of insurance reimbursement process preferred
• Data entry experience preferred

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients and identify needs
• Record outcomes of calls and perform follow-ups; identify alternative resources
• Conduct initial telephone screening to assess suitability for home care and inform branch staff
• Notify referral sources of status and coordinate with clinical team delivering services
• Identify payor sources, verify benefits, negotiate rates, obtain authorizations
• Access account information and communicate terms to staff
• Collaborate with Intake team, branch staff, and patients to resolve payor issues
• Monitor referral source satisfaction and escalate customer service issues

Skills

Typing speed 40 wpm

Microsoft Office

Healthcare delivery experience

Medical terminology

Insurance reimbursement knowledge

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Humana, Inc. is seeking an Intake Coordinator to join CenterWell Home Health. You will handle incoming calls, assess patient needs, and coordinate with clinical teams to ensure smooth transitions to home care.

Requires HS diploma, 40 WPM typing, proficiency in Word/Excel/Outlook/Teams, and 3+ years in healthcare delivery. Remote-friendly role with occasional travel and Florida background screening considerations.