Remote Intake Coordinator for Home Health

CenterWell; Montpelier (VT); Remote; USD 39,000 - 49,000; Full time

Job summary

Humana, Inc. through CenterWell Home Health is seeking an Intake Coordinator to manage calls from referrals and potential patients, assess needs, and guide them toward home care services.

You will document outcomes, conduct initial screenings, and coordinate with clinical staff to ensure smooth transitions. The role reports to the Intake Supervisor, requires a high school diploma, 40 wpm typing, and proficiency with Office apps.

Qualifications

• High School Diploma or equivalent.
• Typing speed 40+ wpm.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams.
• 3 or more years in health care delivery or related business experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of insurance reimbursement process preferred.
• Data entry experience preferred.

Responsibilities

• Receive/respond to incoming calls from referral sources or potential patients, exchange information to identify patient needs, and determine our ability to meet them.
• Record the outcome of calls either manually or in an automated manner, make follow-up calls, and identify alternative community service resources when solutions are not available.
• Perform initial telephone screening to determine patients' appropriateness for home care services with referral sources. Advise branch staff of patient acceptance and provide all relevant information to ensure patients' smooth transition to home care.
• Contact referral sources to advise of referral status, and provide to the clinical team who will deliver the services requested.
• Identify potential payer sources, verify benefits with payer sources (by department organizational structure), negotiate rates and obtain initial authorizations and frequency of visits from case managers. Establish primary payers and document conversations with payer sources.
• Access national or regional account information, including the names of accounts and terms of the contracts and communicate these conversations to branch and intake department staff.
• Work with Intake team, branch staff, and patients identifying solutions for payor source problems.
• Monitor and keep track of referral sources' satisfaction levels. Communicate customer service issues to up-line Intake and branch staff.

Skills

Typing 40 wpm

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Humana, Inc. through CenterWell Home Health is seeking an Intake Coordinator to manage calls from referrals and potential patients, assess needs, and guide them toward home care services.

You will document outcomes, conduct initial screenings, and coordinate with clinical staff to ensure smooth transitions. The role reports to the Intake Supervisor, requires a high school diploma, 40 wpm typing, and proficiency with Office apps.