Remote Intake Coordinator - DME & Home Health Referrals

Paradigm; Atlanta (GA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life and disability insurance

FSA

Commuter benefits

HSA matching

Paid time off

Personal holidays

LEAP program

Job summary

Paradigm is seeking a detail-oriented Senior Intake Coordinator to join our fully remote Intake Operations team. You will receive and triage calls, create DME and Home Health referrals, and coordinate with payors, clients, providers, and internal teams to ensure accurate referrals and timely communication.

The role offers a Monday–Friday schedule, 12:00 PM–8:30 PM EST, and requires strong communication, organizational, and data-management skills, with experience in healthcare intake and related

Qualifications

• Education/Training: Some college credit and/or experience in a related discipline.
• Experience: At least one year of experience working with Injured Workers or Workers’ Compensation Insurance.
• Skills: Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics. Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required.
• Knowledgeable of medical terminology and confidentiality.
• Excellent customer service skills required.

Responsibilities

• Receive and answer phone calls professionally and promptly, processing DME and Home Health referrals.
• Communicate messages to internal teams effectively.
• Maintain payer billing location information and adjusters/case managers’ information.
• Process DME and HH billing for mailing as assigned.
• Create referrals, files, and manage documents (faxes, invoices, clinical notes, prescriptions).
• Assist with onboarding new customers in company’s proprietary software.
• Complete unmatched e-claim reports and notify relevant departments.

Skills

Communication skills

Verbal & written

Organizational skills

Multi-tasking

Medical terminology knowledge

Customer service

Education

Some college credit in related discipline

Tools

Outlook

Excel

Word

Teams

Proprietary software

Job description

Paradigm is seeking a detail-oriented Senior Intake Coordinator to join our fully remote Intake Operations team. You will receive and triage calls, create DME and Home Health referrals, and coordinate with payors, clients, providers, and internal teams to ensure accurate referrals and timely communication.

The role offers a Monday–Friday schedule, 12:00 PM–8:30 PM EST, and requires strong communication, organizational, and data-management skills, with experience in healthcare intake and related