Remote Senior Intake & Referrals Coordinator

Paradigm; Columbia (SC); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life and disability insurance

Flexible spending accounts

HSA contributions

Paid time off

Volunteer time

LEAP program (Learning Excellence at  

Job summary

Paradigm is seeking a detail-oriented Senior Intake Coordinator to join our Intake Operations team. You will handle phone calls, create DME and Home Health referrals for injured workers and payors, and ensure timely, high-quality referral processing with internal teams.

The role is fully remote with a consistent Monday–Friday schedule from 12:00 PM to 8:30 PM EST, focusing on exceptional customer service and accurate data management across our proprietary software.

Qualifications

• Some college credit and/or experience in a related discipline.
• At least one year of experience working with Injured Workers or Workers’ Compensation Insurance.
• One year of related experience may be considered in lieu (e.g., DME, insurance, healthcare, physician practice, and orthotics).
• Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics.
• Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required.
• Excellent organizational, prioritization and multi-tasking skills.
• Knowledgeable of medical terminology.
• Excellent customer service skills required.
• Maintain Confidentiality of all data, including ensuring protection injured workers' rights, PHI, employee, and operations data.

Responsibilities

• Primarily responsible to receive and answer phone calls in a professional, timely manner, assisting with processing Durable Medical Equipment (DME) and Home Health (HH) referrals.
• Communicate messages to internal team in an effective, efficient manner.
• Maintain payer billing location information as well as adjusters and case managers' information.
• Process DME and HH billing for mailing as assigned.
• Create DME and Home Health referrals, create files, and maintain applicable data with appropriate document file management for all incoming faxes, invoices, clinical notes, and prescriptions.
• Assist with implementing and maintaining new customers in company's proprietary software.
• Complete unmatched e-claim reports.
• Notify appropriate internal departments regarding new referrals.
• Responsible for appropriately managing incoming mail.
• Follow up as appropriate with co-workers, supervisor, or referral sources as needed.
• Responsive to inquiries within given timeframes and within established policy.
• Appropriately follow up with supervisor, co-workers or residents regarding reported complaints, problems, and concerns.
• Assist with special projects as assigned.
• Positively support the mission, values, and vision of Paradigm through effective communication with internal and external customers, serve as positive role model, demonstrate excellent customer service, and comply with all applicable regulatory requirements and Quality Assurance initiatives, including providing a work environment free from all illegal and discriminatory behavior and harassment, including sexual harassment.
• Maintain reliable and predictable attendance during scheduled work hours.

Skills

Verbal and written communication

Team collaboration

Microsoft Office

Outlook

Excel

Word

Teams

Organizational skills

Multitasking

Medical terminology

Customer service

PHI confidentiality

Education

Some college credit

Tools

Outlook

Excel

Word

Teams

Proprietary software

Job description

Paradigm is seeking a detail-oriented Senior Intake Coordinator to join our Intake Operations team. You will handle phone calls, create DME and Home Health referrals for injured workers and payors, and ensure timely, high-quality referral processing with internal teams.

The role is fully remote with a consistent Monday–Friday schedule from 12:00 PM to 8:30 PM EST, focusing on exceptional customer service and accurate data management across our proprietary software.