Remote Intake & Care Coordination Specialist

FLOAT HEALTH; Henderson (NV); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO

Paid parental leave

Home office setup

Stipend for phone/internet

Learning stipend

HSA & FSA

Job summary

Float Health is seeking an Intake Specialist to manage new patient referrals, coordinate start-of-care visits, and liaison with pharmacies, nurses, and patients. You’ll help ensure timely, accurate onboarding and smooth care delivery from first contact through visits.

Ideal candidates have 1+ year in medical scheduling, strong multitasking, superb communication, and a proactive mindset. Remote PST-hours with weekend flexibility; competitive base salary.

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Typing 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication.
• Ability to work independently and in a team.

Responsibilities

• Coordinate start of care visits using Float Health platform and supporting technology.
• Collect information from pharmacies and patients.
• Match appropriate nurses to patients.
• Onboard patients to Float Health.
• Confirm logistics and schedules with all users to ensure a safe and seamless home visit.
• Respond to restaff and reschedule requests as they arise.
• Communicate clearly, kindly, and proactively with pharmacies, nurses, and patients via email, phone calls, chat, and SMS.
• Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other tasks are completed.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies.
• Complete tasks related to pharmacy engagement as needed.
• Provide feedback to improve our technology and processes.

Skills

Medical scheduling

Multi-platform use

Inbound communication management

Typing 60 wpm

Critical thinking

Time management

Customer service

Communication skills

Teamwork

Job description

Float Health is seeking an Intake Specialist to manage new patient referrals, coordinate start-of-care visits, and liaison with pharmacies, nurses, and patients. You’ll help ensure timely, accurate onboarding and smooth care delivery from first contact through visits.

Ideal candidates have 1+ year in medical scheduling, strong multitasking, superb communication, and a proactive mindset. Remote PST-hours with weekend flexibility; competitive base salary.