Remote Intake & Care Coordination Specialist

Float Health; Detroit (MI); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone stipend

Internet stipend

Learning stipend

HSA/FSA

Life/AD&D insurance

Remote work within US

Job summary

Float Health is hiring an Intake Specialist for a fully remote US-based role. You will manage new patient referrals, coordinate start-of-care visits, and liaise with pharmacies, nurses, and patients using Zendesk and Google Suite.

The position emphasizes fast, accurate communication, detailed scheduling, and proactive problem solving to ensure timely care delivery and patient satisfaction. Flexible start times and weekend work are considered in a dynamic startup environment.

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Utilize the Float Health platform and supporting technology to coordinate start of care visits, including collecting information from pharmacies and patients.
• Match appropriate nurses to patients and manage offers in the marketplace.
• Onboard patients to Float Health and confirm logistics and schedules for safe home visits.
• Respond to restaff and reschedule requests as they arise.
• Communicate clearly and proactively with pharmacies, nurses, and patients via email, phone, chat, and SMS.
• Work cross-functionally with internal teams in shared queues and Slack to complete visit documentation and tasks.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies.
• Complete tasks related to pharmacy engagement as needed.
• Provide feedback to improve our technology and processes.

Skills

Medical scheduling

Multi-platform use

Excellent communication

Typing 60 wpm

Strong organization

Customer service

Independent & team player

Job description

Float Health is hiring an Intake Specialist for a fully remote US-based role. You will manage new patient referrals, coordinate start-of-care visits, and liaise with pharmacies, nurses, and patients using Zendesk and Google Suite.

The position emphasizes fast, accurate communication, detailed scheduling, and proactive problem solving to ensure timely care delivery and patient satisfaction. Flexible start times and weekend work are considered in a dynamic startup environment.