Remote Insurance Support Specialist (Non-Licensed)

Afni, Inc.; Atlanta (GA); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401(k)

Employee assistance program

Career development

Paid training

Company provided equipment

Job summary

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to handle policy inquiries, account maintenance, billing questions, and general insurance-related services. You will be the primary contact for customers, delivering exceptional service while solving problems in a fast-paced environment.

Applicants must live in Georgia to be eligible, and the role involves working from home with company-provided equipment in a structured, high-quality service setting.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Listening

Communication

Customer service

Problem solving

Insurance concepts

Computer skills

Attention to detail

WFO/Home-based work

Education

High school diploma

Job description

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to handle policy inquiries, account maintenance, billing questions, and general insurance-related services. You will be the primary contact for customers, delivering exceptional service while solving problems in a fast-paced environment.

Applicants must live in Georgia to be eligible, and the role involves working from home with company-provided equipment in a structured, high-quality service setting.