Remote Insurance Service Rep (Non-Licensed) – Paid Training

Afni, Inc.; Iowa; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development and advancement

Job summary

Afni, Inc. is seeking a customer-focused Insurance Service Representative to handle inbound calls, assist with policy servicing, billing inquiries, and general insurance-related services. You will be a primary contact for customers and help with account maintenance in a fast-paced environment.

You must live in Iowa to be eligible. This position offers a home-based setup with company-provided equipment and strict requirements for a distraction-free workspace.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Ability to handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and navigating multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Active listening

Communication skills

Professionalism

Problem solving

Empathy

Adaptability

Attention to detail

Customer service

Work from home

Education

High school diploma

Tools

CRM software

Job description

Afni, Inc. is seeking a customer-focused Insurance Service Representative to handle inbound calls, assist with policy servicing, billing inquiries, and general insurance-related services. You will be a primary contact for customers and help with account maintenance in a fast-paced environment.

You must live in Iowa to be eligible. This position offers a home-based setup with company-provided equipment and strict requirements for a distraction-free workspace.