Remote Insurance Service Rep (Non-Licensed)

Afni, Inc.; Montgomery (AL); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development and advancement

Paid training

Job summary

Afni, Inc. in Alabama is hiring non-licensed Insurance Service Representatives to handle policy servicing, billing inquiries, and general insurance support via inbound calls. You will document interactions and resolve customer questions while upholding quality standards.

The role emphasizes customer focus, problem-solving, and clear communication in a fast-paced environment, with equipment provided and performance expectations to maintain service levels.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.

Skills

Verbal communication

Written communication

Customer service

Empathy

Active listening

Problem solving

Attention to detail

Adaptability

Time management

Education

High school diploma or equivalent

Tools

Computer skills

CRM software

Job description

Afni, Inc. in Alabama is hiring non-licensed Insurance Service Representatives to handle policy servicing, billing inquiries, and general insurance support via inbound calls. You will document interactions and resolve customer questions while upholding quality standards.

The role emphasizes customer focus, problem-solving, and clear communication in a fast-paced environment, with equipment provided and performance expectations to maintain service levels.