Remote Insurance Service Rep (Non-Licensed) - Start Today

Afni, Inc.; North Carolina; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Paid training

Career development

Job summary

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to join our remote team in North Carolina.

You will be the primary contact for customers, handling policy inquiries, account maintenance, billing questions, and general insurance services with a customer-first mindset. We offer starting pay at $16.50/hour with a 40-hour work week, and top earners can receive an additional $3/hour bonus, supporting a potential up to $19.50/hour.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and empathetically.
• Proficiency with computers and navigating multiple applications.
• Willingness to learn insurance concepts and processes.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Attention to detail

Empathy

Tech savvy

Job description

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to join our remote team in North Carolina.

You will be the primary contact for customers, handling policy inquiries, account maintenance, billing questions, and general insurance services with a customer-first mindset. We offer starting pay at $16.50/hour with a 40-hour work week, and top earners can receive an additional $3/hour bonus, supporting a potential up to $19.50/hour.