Remote Insurance Support Specialist

Afni, Inc.; Madison (WI); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development and advancement

Job summary

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to handle customer inquiries, policy servicing, and billing questions from a home-based setup.

You will be a primary contact for customers, ensuring a high-quality experience while following policy guidelines. Applicants must reside in Wisconsin and be prepared to work in a 40-hour week with a base of $16.50 per hour plus a $3 per hour bonus for top performers.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Strong verbal and written comms

Customer service orientation

Problem solving

Attention to detail

Ability to learn insurance concepts

Computer proficiency

Education

High school diploma or equivalent

Tools

Computers & multiple applications

Job description

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to handle customer inquiries, policy servicing, and billing questions from a home-based setup.

You will be a primary contact for customers, ensuring a high-quality experience while following policy guidelines. Applicants must reside in Wisconsin and be prepared to work in a 40-hour week with a base of $16.50 per hour plus a $3 per hour bonus for top performers.