Remote Insurance Service Specialist

Afni, Inc.; Des Moines (IA); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development and advancement

Paid training

Job summary

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to support customers with policy inquiries, account maintenance, billing questions, and general insurance services. You will be the primary contact for customers, delivering a high-quality experience in a fast-paced environment.

Applicants must reside in Iowa. The role offers 40-hour weeks with starting pay of $16.50 per hour, with top earners receiving an additional $3 per hour bonus. A competitive benefits package is provided.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Listening skills

Communication skills

Patience

Problem-solving

Attention to detail

Tech literacy

Work from home readiness

Education

High school diploma or equivalent

Job description

Afni, Inc. is seeking Non-Licensed Insurance Service Representatives to support customers with policy inquiries, account maintenance, billing questions, and general insurance services. You will be the primary contact for customers, delivering a high-quality experience in a fast-paced environment.

Applicants must reside in Iowa. The role offers 40-hour weeks with starting pay of $16.50 per hour, with top earners receiving an additional $3 per hour bonus. A competitive benefits package is provided.