Remote Insurance Service Specialist (Non-Licensed)

Afni, Inc.; Columbia (SC); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development and advancement

Paid training

Company Provided equipment

Remote work environment

Job summary

Afni, Inc. seeks a Full-Time Remote Insurance Representative in South Carolina to handle inbound customer inquiries, policy servicing, and billing questions. You will explain insurance options within a non-licensed scope, document interactions, and strive for a high-quality customer experience.

Candidates must reside in South Carolina and be able to work in a home-office setup with provided equipment. A supportive team environment and comprehensive benefits are offered.

Qualifications

• Must be able to handle customer concerns professionally and empathetically.
• Experience working in a structured environment with attention to detail.
• Ability to learn insurance concepts, processes, and systems.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing, updates, billing inquiries, and general questions.
• Explain insurance products and policy details within a non-licensed scope.
• Document interactions and maintain records in company systems.
• Research and resolve customer concerns to ensure satisfaction.
• Navigate multiple systems to access accounts and complete transactions.
• Adhere to company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when needed.
• Meet performance expectations for quality, productivity, attendance, and CSAT.

Skills

Active listening

Communication

Patience

Adaptability

Dependability

Attention to detail

Problem solving

Learning mindset

Distraction-free workspace

Time management

Education

High school diploma or equivalent

Job description

Afni, Inc. seeks a Full-Time Remote Insurance Representative in South Carolina to handle inbound customer inquiries, policy servicing, and billing questions. You will explain insurance options within a non-licensed scope, document interactions, and strive for a high-quality customer experience.

Candidates must reside in South Carolina and be able to work in a home-office setup with provided equipment. A supportive team environment and comprehensive benefits are offered.