Remote Insurance Support Agent - Equity + Benefits

Jerry; Orlando (FL); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Remote work

Job summary

Jerry.ai is hiring for a remote Customer Operations role that supports policyholders and helps customers manage car and home assets. You will answer inbound inquiries, guide customers through our evolving app, and coordinate with multiple insurance partners to improve the experience.

We value a friendly, team-oriented mindset, strong communication, and problem-solving skills. This full-time position offers competitive pay, equity options, and comprehensive benefits, with fully remote work and

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Team player with can-do attitude.
• Ability to identify customer needs and provide proactive support.
• Comfortable learning and navigating a tech-enabled product.

Responsibilities

• Take inbound calls and respond to customer inquiries with care and accuracy.
• Help customers update policies and navigate the Jerry.ai app.
• Identify coverage gaps, discounts, and renewal considerations for customers.
• Resolve issues through thoughtful problem solving and follow-up.

Skills

Customer service

Hospitality

Communication

Teamwork

Problem solving

Job description

Jerry.ai is hiring for a remote Customer Operations role that supports policyholders and helps customers manage car and home assets. You will answer inbound inquiries, guide customers through our evolving app, and coordinate with multiple insurance partners to improve the experience.

We value a friendly, team-oriented mindset, strong communication, and problem-solving skills. This full-time position offers competitive pay, equity options, and comprehensive benefits, with fully remote work and