Remote Insurance Support Specialist (Equity)

Jerry; Tampa (FL); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Health, dental, vision insurance

401K match

Paid vacation

Remote work — equipment provided

Flexible schedule

Job summary

Jerry is seeking a customer operations team member to deliver exceptional service for our auto and home insurance customers. This role is fully remote, with a strong emphasis on practical product knowledge, proactive problem solving, and a collaborative culture.

You will help customers adjust policies, process requests, and contribute ideas to improve our platform. We offer competitive hourly pay plus stock options, comprehensive benefits, and a flexible schedule that includes 4-day or 5-day

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don’t just answer the question asked — they catch the thing the customer didn’t know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you’re hearing. The feedback loop here is short enough that you’ll see your suggestions ship.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Jerry is seeking a customer operations team member to deliver exceptional service for our auto and home insurance customers. This role is fully remote, with a strong emphasis on practical product knowledge, proactive problem solving, and a collaborative culture.

You will help customers adjust policies, process requests, and contribute ideas to improve our platform. We offer competitive hourly pay plus stock options, comprehensive benefits, and a flexible schedule that includes 4-day or 5-day