Remote Customer Support Agent | Equity & Benefits

Jerry; Reno (NV); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Medical, dental, vision insurance

401K match

Paid vacation

Job summary

Jerry is a fast-moving, remote-first insurance tech company redefining how customers manage car and home assets. Join our Customer Operations team to help policyholders, answer inquiries, and drive product improvements.

We value friendliness, teamwork, and a strong work ethic as we grow and offer equity, benefits, and licensing support. We provide flexible scheduling, stock options, and a culture that emphasizes ownership and mastery.

Qualifications

• Previous experience in customer service, sales, or hospitality is a plus but not required.
• Friendly and positive attitude with a willingness to work as a team.
• Strong work ethic and problem-solving skills.
• Excellent communication skills.

Responsibilities

• Take great care of our customers and anticipate needs beyond the question asked.
• Answer inbound calls from policyholders who need changes.
• Know the product inside out to match customers with the right options.
• Resolve customer inquiries with effective problem solving.
• Process service requests (vehicles, drivers, lienholders, policy documents).
• Provide feedback to improve the product based on customer input.

Skills

Customer service

Sales

Hospitality

Teamwork

Communication

Job description

Jerry is a fast-moving, remote-first insurance tech company redefining how customers manage car and home assets. Join our Customer Operations team to help policyholders, answer inquiries, and drive product improvements.

We value friendliness, teamwork, and a strong work ethic as we grow and offer equity, benefits, and licensing support. We provide flexible scheduling, stock options, and a culture that emphasizes ownership and mastery.