Remote Insurance Support Specialist (Bilingual)

MS ACSC Management Services Inc; Independence Township (OH); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Tuition assistance

Floating holidays

PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives to join our Insurance Call Center. You will answer inbound calls and assist members with questions about policies and AAA memberships, delivering proactive solutions.

Remote training lasts about four months, with a 40-hour workweek; post-training schedule is fully remote, and you must reside in Ohio. Bilingual abilities (English/Spanish) add $1/hour and enhance growth opportunities.

Qualifications

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, can-do mindset and willingness to adapt to change.

Responsibilities

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues - this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.

Skills

Customer service

Spanish fluency (bonus)

Communication skills

Multitasking

System navigation

Education

High school diploma or GED

Tools

Call center software

Job description

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives to join our Insurance Call Center. You will answer inbound calls and assist members with questions about policies and AAA memberships, delivering proactive solutions.

Remote training lasts about four months, with a 40-hour workweek; post-training schedule is fully remote, and you must reside in Ohio. Bilingual abilities (English/Spanish) add $1/hour and enhance growth opportunities.