Customer Service Representative Insurance

AAA Auto Club Enterprises; Independence Township (OH); Remote; USD 44,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401K with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking full-time Customer Service Representatives for our Insurance Call Center in Ohio. Remote training is provided for ~4 months, with a 40-hour post-training remote schedule. You will handle inbound calls, guide members on policies and memberships, and upsell where appropriate.

Ideal candidates have customer service experience, strong communication, and willingness to work a flexible schedule, including occasional Saturdays. Ohio residents are required.

Qualifications

• Prior customer service experience; call center preferred.
• Excellent written and verbal communication.
• Spanish fluency is a plus.
• Ability to multitask and learn new systems.
• Must reside within Ohio.

Responsibilities

• Answer inbound calls and assist members with questions about insurance policies and AAA memberships.
• Deliver proactive solutions and recommend products/services.
• Engage with members with a friendly, problem-solving mindset.
• Navigate multiple systems while listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced environment.
• Participate in ongoing coaching and development to improve performance.

Skills

Customer service

Call center experience

Bilingual Spanish

Strong communication

Multitasking

Education

High School Diploma or GED

Job description

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you’re passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

• Starting Pay: $21.00/hour
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Location Requirement: Must reside within the State of Ohio
• Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday–Friday, with occasional Saturday shifts between 10:00am-8:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls.
• Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm. One weekday off will be provided each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities

What You’ll Do

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

Work-From-Home Requirements:

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

What You’ll Need

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can-do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within the State of Ohio.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity — we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify