Remote Insurance Customer Care Specialist (Bilingual)

Auto Club Of Southern Calif; United States; Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO for service

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for our Insurance Call Center. If you enjoy helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Starting pay is $23.00–$25.00 per hour, with bilingual fluency adding $1.00 per hour. The position requires Texas residence, and remote training begins immediately with full-time hours. After training, remote work is available within standard business hours.

Qualifications

• Prior customer service experience; recent call center experience preferred.
• Spanish fluency is a plus, and strong communication skills in writing and speaking.
• Ability to multitask and navigate multiple systems while listening actively.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues; this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for our Insurance Call Center. If you enjoy helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

Starting pay is $23.00–$25.00 per hour, with bilingual fluency adding $1.00 per hour. The position requires Texas residence, and remote training begins immediately with full-time hours. After training, remote work is available within standard business hours.