Remote Insurance Call Center Agent (Bilingual)

AAA Auto Club Enterprises; Independence Township (OH); Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Remote training program

Comprehensive benefits package

Growth opportunities

Bilingual pay supplement

Job summary

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for our Insurance Call Center in Ohio. The role offers 40-hour weeks with remote training and post-training remote work options, plus bilingual pay for English/Spanish fluency and a comprehensive benefits package.

You will handle member inquiries, propose solutions, and grow with ongoing coaching in a fast-paced, member-focused environment.

Qualifications

• High school diploma or GED.
• Prior customer service experience (call center preferred).
• Spanish fluency is a plus.
• Excellent communication skills.
• Ability to multitask and navigate computer systems.
• Must reside within the State of Ohio.

Responsibilities

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues in a non-scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced environment.
• Participate in ongoing coaching and development to improve performance.

Skills

Customer service

Communication skills

Multitasking

Spanish (nice to have)

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for our Insurance Call Center in Ohio. The role offers 40-hour weeks with remote training and post-training remote work options, plus bilingual pay for English/Spanish fluency and a comprehensive benefits package.

You will handle member inquiries, propose solutions, and grow with ongoing coaching in a fast-paced, member-focused environment.