Remote Insurance Support Specialist — Bilingual

AAA; United States; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Growth & Advancement Opportunities

Job summary

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives to join our Insurance Call Center team. You will answer inbound calls and assist members with questions about insurance policies and AAA memberships. The role offers starting pay of $21.00 per hour with an additional $1.00 per hour for English/Spanish fluency.

Training is 100% remote for about 4 months, with a post-training full-time schedule. Must reside in Ohio.

Responsibilities

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues - this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

Skills

Customer service

Bilingual (English/Spanish)

Communication

Job description

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives to join our Insurance Call Center team. You will answer inbound calls and assist members with questions about insurance policies and AAA memberships. The role offers starting pay of $21.00 per hour with an additional $1.00 per hour for English/Spanish fluency.

Training is 100% remote for about 4 months, with a post-training full-time schedule. Must reside in Ohio.