Remote Insurance Support Specialist

WellCove; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Wellcove seeks a Contact Center - Customer Services Representative in Pensacola to handle incoming calls from policyholders, providers, agents, and others, delivering information and answers about insurance products.

Responsibilities include verifying benefits, tracking claims, updating records, and maintaining knowledge of company products. The role requires offering clear communication, accuracy, and ability to work remote with reliable internet.

Qualifications

• High school diploma or GED; and six months related call center experience and/or training.
• Experience with Long Term Care Insurance is preferable in a Call Center setting.

Responsibilities

• Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third party administrator clients to include Medicare Supplement and Life Policies.
• Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.
• Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.
• Maintains working knowledge base of all company products and services.
• Complying with company regulations regarding Privacy, confidentiality, and private health information.

Skills

Data entry

Basic math

Reading comprehension

Customer service

Communication

Education

High school diploma or GED

Tools

Windows-based environment

Job description

Wellcove seeks a Contact Center - Customer Services Representative in Pensacola to handle incoming calls from policyholders, providers, agents, and others, delivering information and answers about insurance products.

Responsibilities include verifying benefits, tracking claims, updating records, and maintaining knowledge of company products. The role requires offering clear communication, accuracy, and ability to work remote with reliable internet.