Remote French Insurance Support Specialist

TEKsystems; Lafayette (LA); Remote; USD 18,000 - 26,000; Full time

Job summary

TEKsystems is seeking a Remote Bilingual French Customer Service Representative to support customers with insurance-related questions for auto loans and leases. This 100% remote role involves high-volume phone contact, documentation handling, and clear communication of requirements.

Training is provided, and there is a contract-to-hire path. The schedule includes available shifts, and the role emphasizes a positive customer experience with strict adherence to procedures.

Qualifications

• Fluent in both French and English (written and verbal).
• High school diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Ability to type at least 30 words per minute.
• Strong communication and problem‑solving skills.
• Comfortable spending the majority of the workday on the phone.
• Ability to work independently in a remote environment.
• Positive attitude and professional phone presence.
• Stable work history.

Responsibilities

• Handle a high volume of inbound and outbound customer calls throughout the day.
• Assist customers in resolving insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns.
• Contact insurance providers to verify policy information and obtain required documentation.
• Clearly explain insurance requirements and next steps to customers.
• Accurately document customer interactions and updates within internal systems.
• Leave professional, scripted messages when customers or insurance representatives are unavailable.
• Follow established procedures, compliance guidelines, and quality standards.
• Meet productivity, attendance, and performance expectations.
• Maintain a positive, professional customer experience on every interaction.

Skills

Bilingual French/English

Typing 30 WPM

Strong communication

Problem solving

Remote work

Independent worker

Education

High school diploma

Tools

CRM systems

Web-based systems

Job description

TEKsystems is seeking a Remote Bilingual French Customer Service Representative to support customers with insurance-related questions for auto loans and leases. This 100% remote role involves high-volume phone contact, documentation handling, and clear communication of requirements.

Training is provided, and there is a contract-to-hire path. The schedule includes available shifts, and the role emphasizes a positive customer experience with strict adherence to procedures.