Bilingual French Customer Service Rep - Remote

PerunHR; Eden Prairie (MN); Remote; USD 35,000 - 45,000; Full time

Job summary

A company providing customer service solutions is seeking a Bilingual French Customer Service Representative to interact with clients in the US and Canada. Responsibilities include addressing insurance inquiries, problem resolution, and processing documents while upholding high productivity standards. Candidates must be fluent in both French and English, have 6+ months of customer service experience, and be high school graduates. This position is fully remote.

Qualifications

• Must be a high school graduate or have a GED.
• At least 6 months of customer service experience is required.
• Must be fluent in both French and English.

Responsibilities

• Answer insurance-related questions from customers via phone and web.
• Assist customers with problem resolution to meet insurance requirements.
• Process policies and related documents accurately.

Skills

Fluent in French

Fluent in English

Customer service skills

Typing speed of 45 wpm

Knowledge of database software

Knowledge of spreadsheet software

Knowledge of word processing software

Education

High School Graduate or GED

Job description

About the job Bilingual French Customer Service Rep - Remote

The French Bilingual Customer Service Representative serves as the primary contact for customers, agents, and clients in the US and Canada. The Bilingual Customer Service Representative determines the appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.

Responsibilities

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues.
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines.
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
• Provide assistance to other departments when workload dictates.
• Consistently achieve departmental standards of productivity and accuracy.
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.
• Complete additional duties as assigned.

Qualifications

• High School Graduate or General Education Degree (GED)
• 6+ months of customer service related experience.
• Fluent in French and English a must
• Ability to type 45 wpm and use a 10 key as well as general knowledge of Database software, Internet software, Spreadsheet software and Word Processing software
• Customer Service Associates will regularly stand, sit, use fingers and hands, talk and hear
• Must be authorized to work in the United States