Remote Insurance Customer Care Specialist

Emergent Holdings, Inc.; États-Unis; À distance; USD 54 000 - 91 000; Plein temps

Résumé du poste

AF Group in the United States (Remote) is seeking a Customer Service Representative to deliver exceptional service in a fast-paced call center. You will assist policyholders, agents, brokers, and service center teams with inquiries related to billing, premium audits, claims, and policies, while managing multiple systems efficiently.

Ideal candidates have a high school diploma, 2+ years in commercial lines insurance, and strong MS Office, communication, and problem-solving skills.

Qualifications

• High School diploma or equivalent required.
• College coursework and/or degree preferred.

Responsabilités

• Handle inquiries via phone, chat and email about billing, premium audits, claims and policies.
• Respond to inquiries from insureds and agents regarding premium audits and claims.
• Communicate with agency personnel by phone, chat and email about policyholder issues within their program.
• Perform other related duties as assigned.

Connaissances

Microsoft Office

Customer service

Detail oriented

Problem solving

Formation

High School diploma or equivalent

College coursework or degree preferred

Outils

None

Description du poste

AF Group in the United States (Remote) is seeking a Customer Service Representative to deliver exceptional service in a fast-paced call center. You will assist policyholders, agents, brokers, and service center teams with inquiries related to billing, premium audits, claims, and policies, while managing multiple systems efficiently.

Ideal candidates have a high school diploma, 2+ years in commercial lines insurance, and strong MS Office, communication, and problem-solving skills.