Remote Bilingual Insurance Support Specialist

PEAK6; États-Unis; À distance; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401K Match

PTO & Holidays

Remote work

Résumé du poste

Team Focus Insurance Group is seeking a qualified Customer Support professional to handle remote calls and chats, providing accurate policy information and resolving client inquiries with a focus on quality service.

The role emphasizes processing policy updates, endorsements, and other transactions while ensuring compliance with company standards. A 2–20 or 4–40 license, or industry designation, is preferred.

Qualifications

• Knowledge of Property/Casualty Insurance operations and policy elements preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently and maintain high accuracy.

Responsabilités

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Process assigned tasks accurately and efficiently, including policy updates and endorsements, while meeting SLA requirements.
• Collaborate with team members and leadership to share knowledge and improve workflows.

Connaissances

Verbal communication

Written communication

Multitasking

De-escalation

Attention to detail

Time management

Customer service

Problem solving

Formation

Two years agency experience in Personal Lines

Outils

Insurance systems

Office software

Description du poste

Team Focus Insurance Group is seeking a qualified Customer Support professional to handle remote calls and chats, providing accurate policy information and resolving client inquiries with a focus on quality service.

The role emphasizes processing policy updates, endorsements, and other transactions while ensuring compliance with company standards. A 2–20 or 4–40 license, or industry designation, is preferred.