Remote Insurance Sales and Service Specialist

Jerry.ai; Georgia; A distancia; USD 40.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401K match

Equity (stock options)

Descripción de la vacante

Jerry.ai is building the first AI-powered advisor to manage all your physical assets, including car and home insurance. This fully remote Customer Operations role lets you explore two career paths—sales or service—without committing upfront, with on‑the‑job training and a collaborative culture that values speed and warmth.

You will help customers by solving coverage gaps, answering inquiries across auto and home policies, and continually improving the product based on feedback.

Formación

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsabilidades

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests—vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Conocimientos

Customer service

Sales aptitude

Problem solving

Communication skills

Teamwork

Work ethic

Descripción del empleo

Jerry.ai is building the first AI-powered advisor to manage all your physical assets, including car and home insurance. This fully remote Customer Operations role lets you explore two career paths—sales or service—without committing upfront, with on‑the‑job training and a collaborative culture that values speed and warmth.

You will help customers by solving coverage gaps, answering inquiries across auto and home policies, and continually improving the product based on feedback.