Remote Insurance Care Specialist — Fast-Paced & Impactful

Jerry; Orlando (FL); Hybrid; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation time

Stock options

Flexible scheduling

Fully remote

Equipment provided

P&C license paid

Job summary

Jerry.ai is seeking a Customer Operations teammate to deliver exceptional service to customers, answer inbound calls, and gain deep knowledge of our insurance app to guide customers to the best options. The role emphasizes problem solving, teamwork, and a friendly, proactive approach.

The position offers remote work with flexible scheduling, equity opportunities, and a competitive hourly wage, with full benefits and room to grow within a fast-evolving insurtech platform.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus.
• You are genuinely friendly with a positive attitude and willing to work as a team.
• Strong work ethic and strong problem solving and communication skills.

Responsibilities

• Take great care of customers by anticipating needs and uncovering gaps or discounts.
• Answer inbound calls from policyholders who need changes.
• Develop deep product knowledge to match customers with the right insurance options.
• Solve problems to resolve customer inquiries effectively.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Provide feedback to improve the product based on customer input.

Skills

Customer service

Sales

Hospitality

Communication skills

Problem solving

Team player

Job description

Jerry.ai is seeking a Customer Operations teammate to deliver exceptional service to customers, answer inbound calls, and gain deep knowledge of our insurance app to guide customers to the best options. The role emphasizes problem solving, teamwork, and a friendly, proactive approach.

The position offers remote work with flexible scheduling, equity opportunities, and a competitive hourly wage, with full benefits and room to grow within a fast-evolving insurtech platform.