Remote Insurance Support Specialist

MCI Careers; New Mexico; Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is looking for customer service agents in New Mexico to provide full life-cycle customer service. You will help customers understand their coverages and assist in selecting the right products. This entry-level position offers extensive training and various advancement opportunities. Ideal candidates are driven, energetic, and dedicated to exceptional customer service. Candidates must be 18+, possess a high school diploma or equivalent, and have excellent communication skills. MCI offers competitive compensation, benefits, and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and oral communication skills essential.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Must be reliable with regular attendance.

Responsibilities

• Interact with hundreds of customers each week to resolve support issues.
• Sell new products and services to customers.
• Document and process customer orders accurately.
• Comply with scripts, policies, and procedures.

Skills

Organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for customer service agents in New Mexico to provide full life-cycle customer service. You will help customers understand their coverages and assist in selecting the right products. This entry-level position offers extensive training and various advancement opportunities. Ideal candidates are driven, energetic, and dedicated to exceptional customer service. Candidates must be 18+, possess a high school diploma or equivalent, and have excellent communication skills. MCI offers competitive compensation, benefits, and a supportive work environment.