Remote Insurance Support Specialist

MCI Careers; Alabama; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI Careers is hiring customer service agents in Alabama. This role involves interacting with customers to resolve issues and provide support. Ideal candidates should be 18+ and have a high school diploma. Excellent communication and organizational skills are required. MCI offers world-class training, competitive benefits, and opportunities for advancement in various areas such as supervision and operations management. The work environment is supportive with a focus on customer satisfaction.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• Highly reliable with regular attendance.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Utilize knowledge base to answer customer questions.
• Listen to customers to understand their needs.
• Document and process customer orders correctly.
• Attend meetings and training sessions.

Skills

Customer service orientation

Excellent communication skills

Conflict resolution

Organizational skills

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

MCI Careers is hiring customer service agents in Alabama. This role involves interacting with customers to resolve issues and provide support. Ideal candidates should be 18+ and have a high school diploma. Excellent communication and organizational skills are required. MCI offers world-class training, competitive benefits, and opportunities for advancement in various areas such as supervision and operations management. The work environment is supportive with a focus on customer satisfaction.