Remote Insurance Customer Support Specialist

MCI; Tennessee; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI Careers in Tennessee is looking for customer service agents who excel in providing customer support and enjoy helping others. This position offers significant training for success and opens paths for career advancement in roles like Supervisor and Trainer. Successful candidates will engage directly with customers, resolve issues, and document transactions. MCI offers a competitive compensation package and values employee contributions with extensive benefits including paid time off, health benefits, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Must possess excellent interpersonal skills.

Responsibilities

• Interact with customers to resolve issues and sell products.
• Utilize knowledge base to accurately answer questions.
• Document and process customer orders in systems.

Skills

Excellent organizational, written, and oral communication skills

Customer service orientation

Problem-solving and conflict resolution

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in Tennessee is looking for customer service agents who excel in providing customer support and enjoy helping others. This position offers significant training for success and opens paths for career advancement in roles like Supervisor and Trainer. Successful candidates will engage directly with customers, resolve issues, and document transactions. MCI offers a competitive compensation package and values employee contributions with extensive benefits including paid time off, health benefits, and career growth opportunities.