Remote Insurance Support & Sales Advocate

MCI; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI is seeking a dedicated Customer Service Representative for a remote work-at-home role. This position requires strong communication skills and the ability to manage customer interactions effectively. Responsibilities include handling customer inquiries, selling products, and maintaining documentation.

The ideal candidate will be 18 or older, possess a high school diploma, and demonstrate excellent interpersonal skills. MCI values diversity and seeks to create an inclusive work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Strong team orientation and customer focus.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize knowledge of training to answer customer questions and sell appropriate products and services.
• Follow all required scripts, policies, and procedures.

Skills

Organizational skills

Written and oral communication

Customer service orientation

Conflict resolution

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a dedicated Customer Service Representative for a remote work-at-home role. This position requires strong communication skills and the ability to manage customer interactions effectively. Responsibilities include handling customer inquiries, selling products, and maintaining documentation.

The ideal candidate will be 18 or older, possess a high school diploma, and demonstrate excellent interpersonal skills. MCI values diversity and seeks to create an inclusive work environment.