Remote Insurance Service Specialist (Non-Licensed)

afniexternalcareers; Wisconsin; Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Employee assistance program

Career development and advancement opp

Paid training

Job summary

afniexternalcareers in Wisconsin is hiring Non-Licensed Insurance Service Representatives to handle policy inquiries, account maintenance, billing questions, and general insurance-related services from a remote work environment.

You will be the first point of contact for customers, delivering exceptional service, resolving issues, and documenting interactions, while guiding eligible customers to licensed agents when needed.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to handle customer concerns professionally and empathetically.
• Strong problem-solving and critical thinking abilities.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details for non-licensed representatives.
• Document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive experience.
• Navigate multiple systems to access accounts and complete transactions.
• Adhere to company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when needed.
• Meet performance expectations for quality, productivity, attendance, and customer satisfaction.

Skills

Customer service

Active listening

Communication skills

Problem solving

Attention to detail

Adaptability

Education

High school diploma or equivalent

Job description

afniexternalcareers in Wisconsin is hiring Non-Licensed Insurance Service Representatives to handle policy inquiries, account maintenance, billing questions, and general insurance-related services from a remote work environment.

You will be the first point of contact for customers, delivering exceptional service, resolving issues, and documenting interactions, while guiding eligible customers to licensed agents when needed.