Remote Insurance Service Specialist (Non-Licensed)

afniexternalcareers; Town of Texas (WI); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

401(k) with company match

Employee assistance program

Career development

Job summary

Afni is seeking Non-Licensed Insurance Service Representatives to provide customer-focused support for policy inquiries, account maintenance, and billing questions. You will interact with customers via inbound calls and maintain detailed records while adhering to company standards.

This is a remote, home-based role in the United States. The role emphasizes a customer-first mindset, strong communication, and the ability to learn insurance concepts while navigating multiple systems.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Computer literacy

Education

High school diploma or equivalent

Job description

Afni is seeking Non-Licensed Insurance Service Representatives to provide customer-focused support for policy inquiries, account maintenance, and billing questions. You will interact with customers via inbound calls and maintain detailed records while adhering to company standards.

This is a remote, home-based role in the United States. The role emphasizes a customer-first mindset, strong communication, and the ability to learn insurance concepts while navigating multiple systems.