Remote Insurance Service Rep — Paid Training & Growth

afniexternalcareers; South Carolina; Hybrid; USD 22,000 - 26,000; Full time

Job summary

Afni is seeking non-licensed Insurance Service Representatives to handle inbound inquiries, account maintenance, and billing questions from a home-based setup. You will serve as a primary contact for customers, delivering service with accuracy, empathy, and professionalism in a fast-paced environment.

Applicants must reside in South Carolina. The role emphasizes documentation, problem resolution, and opportunities to route complex issues to licensed agents while meeting quality and productivity

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Proficiency with computers and the ability to navigate multiple applications.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Afni is seeking non-licensed Insurance Service Representatives to handle inbound inquiries, account maintenance, and billing questions from a home-based setup. You will serve as a primary contact for customers, delivering service with accuracy, empathy, and professionalism in a fast-paced environment.

Applicants must reside in South Carolina. The role emphasizes documentation, problem resolution, and opportunities to route complex issues to licensed agents while meeting quality and productivity