Remote Insurance Service Specialist (Non-Licensed)

Afni; Austin (TX); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

401(k) match

Employee assistance program

Career development

Paid training

Job summary

Afni is seeking a Full-Time Remote Insurance Representative in Texas to handle inbound calls and assist with policy servicing, billing questions, and general insurance-related services. You will be a primary contact for customers, documenting interactions and maintaining records.

Remote role requiring Texas residency, with equipment provided. Afni offers health benefits, PTO, 401(k) with company match, training, and career development opportunities.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Handle customer concerns professionally.
• Strong problem-solving and critical thinking.
• Learn insurance concepts and systems.
• Navigate multiple applications.
• Structured work environment with attention to detail.

Responsibilities

• Provide outstanding customer service via inbound calls.
• Assist with policy servicing, updates and billing inquiries.
• Explain insurance products and policy details.
• Document interactions and maintain records.
• Resolve customer concerns and ensure satisfaction.
• Escalate to licensed agents as needed.
• Meet quality, productivity, attendance, and CSAT targets.

Skills

Active listening

Communication skills

Problem solving

Attention to detail

Learn insurance concepts

Education

High school diploma

Job description

Afni is seeking a Full-Time Remote Insurance Representative in Texas to handle inbound calls and assist with policy servicing, billing questions, and general insurance-related services. You will be a primary contact for customers, documenting interactions and maintaining records.

Remote role requiring Texas residency, with equipment provided. Afni offers health benefits, PTO, 401(k) with company match, training, and career development opportunities.