Remote Insurance Service Advisor

Afni, Inc.; Northern (KY); Hybrid; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Employee assistance program

Career development and advancement

Paid training

Job summary

Afni, Inc. is hiring a Full-Time Remote Insurance Representative to serve as the first contact for customers seeking policy inquiries, account maintenance, billing questions, and general insurance-related services.

The role emphasizes professional communication and problem solving in a fast-paced environment. Qualified candidates will have a high school diploma, strong communication skills, and the ability to learn insurance concepts while navigating multiple systems.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigating multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

High school diploma

Strong verbal and written comms

Customer service

Problem solving

Insurance concepts

Computer skills

Attention to detail

Job description

Afni, Inc. is hiring a Full-Time Remote Insurance Representative to serve as the first contact for customers seeking policy inquiries, account maintenance, billing questions, and general insurance-related services.

The role emphasizes professional communication and problem solving in a fast-paced environment. Qualified candidates will have a high school diploma, strong communication skills, and the ability to learn insurance concepts while navigating multiple systems.